We offer expedited parcel shipping within 1–5 business days (unless otherwise stated on the product page).*

Shipping is FREE on all orders of $59 or more (before tax). This threshold must be reached after applying any promo code.

Business days are Monday to Friday, excluding holidays.

If you forgot to apply a promo code when placing your order, you have 72 hours from the order date to let us know. You can contact us by email at info@conceptcshop.com.

After this 72-hour period, no refund or adjustment can be made.

If you wish to cancel an order you’ve already placed, please contact us by email at info@conceptcshop.com. If the order is not yet being processed, we will be happy to cancel it and issue a refund.

If the order is already being processed or in transit and you still wish to cancel it, a return fee of $11.99 + tax will be applied.

To request a return, you must contact Concept C’s customer service by emailing info@conceptcshop.com. Please include your name, order number, and the reason for your return. Exchanges or returns are accepted within 14 days of receiving your package, provided the following conditions are met:

• The item must not have been used. For products, the seal must still be intact.
• It must be kept in its original packaging, which must be undamaged (no tears on the box) and no postal labels should be applied directly to the packaging.
• All components of the tool must be included, from the instruction manual to the protective plastic on the power plug.
• Your transaction receipt or your contact information is MANDATORY. 
• The reason for the exchange or refund must be valid and verifiable.

Please note that Concept C reserves the right to refuse an exchange at any time. A fee of $11.99 + tax will apply.

If you have already placed an order and would like to add an item, please contact us by email at info@conceptcshop.com. If your order has not yet been processed, we can add the product and will send you an email so you can complete the payment for the additional item.

However, if your order has already been processed and/or is on its way, it will unfortunately be too late to add a product.

If a tool is defective and still covered under the manufacturer’s warranty, please contact us by email at info@conceptcshop.com or visit the store where you made your purchase. CONCEPT C. SHOP commits to replacing the tool at no cost, provided it is returned in its original packaging and accompanied by the invoice. (Please refer to your receipt or the product page on our website to confirm the warranty period.)

The in-store pickup option is currently suspended. It will be available again at both of our locations (Trois-Rivières and Québec) in 2026.

We understand that certain situations may lead to a return request. Please note, however, that we do not offer a satisfaction guarantee.

In some cases, a return may be accepted, provided it meets the conditions outlined in our policy (timelines, product condition, etc.).

For more details, we invite you to consult our return and refund policy.

Our team remains available should you have any questions at info@conceptcshop.com.