We offer expedited parcel shipping in 1-5 business days* (unless otherwise stated on the product page).

Delivery is FREE for all orders of $49 or more (before taxes). This threshold must be reached using a promo code.

business days (Monday to Friday, excluding holidays).

If you forgot to apply a promo code during your order, you have 48 hours from the date of the order to inform us. You can contact us by email at info@conceptcshop.com.

Beyond this 48-hour period, no code refunds will be possible.

If you wish to cancel an already placed order, please contact us by email at info@conceptcshop.com. If the order is not being processed, we will be happy to cancel it and proceed with the refund.

If the order is already being processed or in transit and you still wish to cancel it, return fees ($10.99 + taxes) will be charged.

To make a return, please contact our Concept C customer service by sending an email to info@conceptcshop.com. Make sure to provide your name, order number, and the reason for your return. Exchanges or returns are accepted within 14 days of receiving the package, subject to the following conditions:

• The item must not have been used. If it is a product, it must still be sealed.
• It must be kept in its original packaging, which must be intact (no tearing on the box), and no postal sticker should be affixed to the packaging.
• All components of the tool must be included, from the instruction booklet to the protective plastic for the power outlet.
• Your transaction receipt or your contact details are MANDATORY.
• The reason for the exchange or refund must be valid and verifiable.
• Please note that Concept C reserves the right to refuse an exchange at any time. Fees of $10.99 + taxes will apply.

If you have already placed an order and want to add an item, please contact us by email at info@conceptcshop.com. If your order has not yet been processed, we can add the product and will send you an email to proceed with the corresponding payment for this item. However, if your order is already processed or in transit, it will unfortunately be too late to add a product.

In case of defectiveness of a tool still under the manufacturer's warranty, please contact us by email at info@conceptcshop.com or visit directly the store where you made the purchase. CONCEPT C. SHOP undertakes to replace the tool free of charge, provided that it is returned in its original packaging and accompanied by the invoice (please refer to the invoice or the product page on our website to know the warranty period).

The in-store pickup option is currently suspended. It will be available again at our two branches (Trois-Rivières and Quebec City) in the fall of 2024.