CONCEPT C POLICY (Web)
We offer the accelerated package shipping in 1-5 working days* (unless a contrary notice mentioned on the product page in question or on the bar located at the top of the website) Delivery is deliveryFree For all orders$ 49 and more (before taxes) This amount must also be reached with the addition of a promo code.
* working days (Monday to Friday except public holidays).
In order to avoid flights, any package at the top of $ 250 taxes included will have a compulsory signature. If you are absent from the house, it will be automatically transported to a post office.
Shipping costs and delivery times
When ordering on the website, the customer is informed of the availability of the items ordered. If necessary, the Customer has the possibility of being informed of replenishment via an email alert or via telephone within 48 hours working hours.
During the checkout, the total price will be displayed, including taxes, shipping and handling costs in Canadian dollars, before ordering. The credit card will be invoiced in Canadian dollars according to the costs presented as part of the checkout.
For shipments totaling less than $ 49, delivery costs of $ 8.95 + taxes apply. A total shipping period will be 1 to 5 working days. The delivery address must be in Canada.
If the customer provides an erroneous address (e.g. not indicated apartment number) and the package goes to the C. Shop concept shipping center, the customer will have to defray costs of $ 9.99 + taxes so that we Rexition the package.
If the client does not claim his package from the post office and the package returns to the shipping center, we automatically refund the package by deducting the return costs of $ 9.99 plus taxes.
If the customer is mistaken in his order and requests a product exchange?
We do not exchange. If the customer wishes to return the "bad product '', that will have to defray costs of $ 9.99 + taxes in order to return to the shipping center. Once there, the use checks will be set up And the product will be reimbursed less shipping costs. It is faster to proceed as well as the customer may recommend as desired the desired product according to the availability of items.
The customer may follow the routing of his package directly to the Canada Post website thanks to the follow -up number which will be communicated to him in the email informing him of the shipment of his package.
During a unknown in the information transmitted, your file may be under investigation. Due to the increases in cases of fraud, our internal policy requires more verifications before sending parcels. This means that Concept C. Shop reserves the right to suspend the order during checks. This can cause additional time to send the order.
In the event of a dispute or refusal of payment by officially accredited banking organizations, Concept C. Shop reserves the right to suspend or cancel the delivery of the order, as well as to refuse or cancel any order from a Customer with whom there is an in progress in progress, relating to the payment or return of an order. The transfer of ownership of the products sold on the C. Shop concept website is made at the time of the full payment of the order. As long as the items have not been fully paid by the customer, they remain the property of Concept C. Shop. A detailed invoice will be sent by email to the Customer after the latter placed his order. The invoices remain printable from "my account" on the personal page of the Customer of the Concept C. Shop site as soon as the order is shipped.
All orders are dispatched from Monday to Friday, with the exception of public holidays in Canada.
List of holidays:
- New Year's Day (January 1)
- Good Friday & Easter Monday (April 7 & 10)
- Queen's Day (May 22)
- National Day (June 24)
- Canada Day (July 1)
- Labor Day (September 4)
- National Day of Truth and Reconciliation (October 2)
- Grace action (2nd Monday in October - October 9)
- Souvenir Day (November 11)
- Christmas day (December 25)
- after-noel (December 26)
* When a public holiday is a Saturday or Sunday, public holidays can be in effect on the next working day. Thus, the post offices will be closed and there will be no delivery of the mail these days.
If you select the Picky in Store option, an email will be sent to you when your order is ready to be recovered. You absolutely have to wait for confirmation by email before introducing yourself to recover the package. When you receive confirmation by email that your package is ready, you must come and collect it in store in the next 7 days. After this period, the order will be canceled and you will be refunded.
The option pickup in store is currently suspended.
Cancellation of an order
Have you made an order by mistake or have you got the wrong product and you want to cancel? Write an email at firstname.lastname@example.org If your order is not yet shipped, it will be a pleasure to cancel your order and reimburse you. If your order has already taken the road you still want to cancel it, you will have to pay the return costs ($ 9.99 + taxes) when we have received the package at our shipping center, we will perform the usual checks and will perform therefund. The response time is 24 to 48 working hours.
Adding a product to an existing command
Have you already placed an order and you want to add an item? You can write an email at email@example.com If your order is not yet treated, we can add the product and you will receive an email in order to pay the value of the product.
Is your order already gone? It is unfortunately too late to add a product.
Return of a package to our expense center?
Haven't you asked for your package from the post office and it comes back to our shipping center? Your order will be reimbursed to you but the return costs of 9.99 + taxes will be deducted from the final amount.
Article in a basket
When an article is in your basket, it is not automatically reserved. An item may fall out of stock at the time of your purchase. This means that the quantity has exhausted in our inventory. Only a purchase to confirm the "reservation" of a product.
Delivery of delivery or loss of package
Any order not received at the address indicated by the Customer 30 days after shipment is considered to be lost. In this case, if Posts Canada communicates with you, kindly respond to their request in order to accelerate the investigation. Concept C. Shop undertakes to re -speculate within 10 working days the order to the Customer subject to the availability of items, or to reimburse all or part of the exhausted items
If the package is returned by post with the "uninformed" mentions, "does not live in the address indicated" etc., Concept C. Shop informs the customer concerned by email or by phone. In this case, the package may be returned to the customer following their agreement and after payment of the re -exposition fees ($ 8.95 + TX). If the package has returned by post at the end of the 30 days of delay, Concept C. Shop reserves the right to keep it. This conservation does not open any exchange right, reimbursement of delivery costs or to any compensation.
If one of your products is unfortunately broken (manufacturing defect or by transport), you have 14 days following the reception of your package in order to tell us about it by writing an email at firstname.lastname@example.org
In order to accelerate the process, you can send us photos / videos that show the break of the product when sending your email.
It is your responsibility to test your products upon receipt, beyond 14 days, no product will be replaced or reimbursed.
Lack a product
Are you missing a product in your order? You have 7 working days to share it by email at email@example.com after this deadline, no complaints will be accepted.
- Leave the products in the box, at room temperature and they will naturally dump.
- Do not act the bottles.
- Handle carefully.
In order to make a return, you must go through customer service of the C concept C writing an email at firstname.lastname@example.org By indicating your name, order number and the reason for your return. We accept exchanges or returns during14 days following the date of receipt of the package on tools only (Consumable products are not exchangeable, returning or refundable) provided that the following conditions are respected:
- The article has not been used
- It is kept in its original packaging and it must be intact (unresolved box) and no storage sticking should be affixed to it.
- all the elements of the tool must be inside (from the plastic instruction booklet to the power outlet.)
- the transaction receipt or your contact details are compulsory
- The reason for the exchange or reimbursement is valid and verifiable.
A return label will be provided to you and return costs worth $ 9.99 (+ taxes) will be deducted from your refund. You will have a period of 7 working days depending on the reception of your label in order to send us the tool.
Return of the article:
Pack the item or items to return to the original product box. Otherwise, pack the return in a box to avoid damage during transport. Glue the return label to the package and send it by the Canadian Postal Service (Canada Post). A confirmation email will be sent to you once the return has been treated.
The refund is effective on the value paid by the customer on the product (s) including taxes, less the amount of delivery.
Returns must be received within 30 days of the date of purchase.
The articles sent to Concept C. Shop outside the returns periods may not have returned to you.
Up to 5 working days may be necessary to treat the return and credit to your account. We will inform you by email as soon as your return is processed. Please note that your financial institution can take more time to record the transaction (48 to 72 working hours). For any questions about your return, please contact customer service.
Important: we do not accept any return from goods fromUNITED STATES.
If your package is damaged during its reception and unusable content, we ask you to immediately advise us at 1 (833) 519-5927 option #201 (Monday to Friday from 9 a.m. to 5 p.m. East). The shipping company will be immediately informed and concept C. Shop will be happy to replace damaged products. We ask you to provide us with damaged packages.
A defective item will be replaced free of charge by Concept C. Shop provided that it has been returned to us in its original packaging, accompanied by the invoice, as long as it is always covered by its warranty (see invoice or website as a reference). In the event that the tool is defective and the warranty is still valid, contact us by email email@example.com. Upon receipt of it at the shipping center, we will see the defect and proceed with the immediate exchange if the tool is indeed defective. If there is no problem with the item, shipping costs ($ 9.99 + taxes) will be responsible for the customer so that we can return the package.
If an object is damaged, but the customer can still use it, the C. Shop concept undertakes to give a credit (which we will determine according to the broken) to the customer for his next purchase on the www.conceptcshop. com
All returns are subject to validation and approval at the discretion of C. Shop concept.
Terms of Sales
The price of products on the online store may differ from the price of products in stores.
Concept C. Shop does not in any case guarantee the availability of the products offered. If Concept C. Shop cannot deliver one or other of the products ordered due to a stock -out, it will therefore advise by email by offering the following options:
- Maintain the order and receive it when the product (s) will be available.
- Cancel the order and reimburse partly or in whole for unvil products.
Concept C. Shop cannot in any case be held responsible for any damage suffered due to a stock.
We recommend a lot of people on our social networks. By the very fact, we are brought to send you a lot of links to products from our website. However, it is possible that the links sent to be wrong (example that of the shampoo instead of the revitalizing). It is your responsibility to make sure that the products in the basket are the right ones. Concept C. Shop cannot be held responsible for any erroneous purchase made from one of our links.
Promo code policy
You cannot combine 2 promo codes when ordering. One (1) Only code is valid. If you forgot to register a promo code, you have 48 hours of the order date to mean it by writing to us by email at firstname.lastname@example.org
If the 48 -hour period is exceeded, no code will be reimbursed or a bonis gift sent. If the code includes a bonis product, if the order is already shipped, it will not be returned.
Certain promo codes are a web exclusivity and not applicable in store.
The 10% granted to the newsletter is not applicable on the professional Steampod 3.0.